Canada Post defends changes in service in Timmins

Canada Post has responded to city council’s expression of concern about the decision to outsource some of its parcel pick-up service, but the idea still doesn’t sit well with all councillors.
It was at the April 28 meeting that council endorsed a letter from the Downtown Timmins BIA outlining concern that parcel pick-up service was being farmed out to private interests - - the Shopper’s Drug Mart stores on Algonquin West and Algonquin East.
“Convenient service is a key priority for Canada Post,” according to Canada Post CEO Moya Greene who responded to council’s letter. The letter defended the move, saying it is now more convenient since the Shopper’s Drug Mart locations are open seven days a week.
The letter did not respond to the concern of residents who do not have cars or access to transportation.
Greene’s letter also explained that parcel pick-up will remain for downtown businesses that have a post office box address at the Timmins Post Office. For others who have parcels that are oversized or require a signature, a card will be left directing them to a Shopper’s Drug Mart location.
Councillor Denis Saudino said he appreciated the response, but said he still believes there has been a drop in service. He mentioned that closing the downtown post office on Saturdays was another example. He hoped that Canada Post might someday reverse that decision because a lot of people do business downtown on Saturday mornings.
“I think a lot of people miss the Saturday service at the post office,” he said.